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We're here to help! Whether you have a question about our vans, need help with your booking, or want to discuss your hire needs in more detail — just get in touch.
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34 Waterloo Road
London
NW2 7UH
Free customer parking available on-site
Opening Hours
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Frequently Asked Questions
Find answers to common questions about our van hire services
We accept drivers aged 25-70yrs with a full clean licence. If you are 21-24, 70-76, or have certain endorsements it may still be possible to hire if arranged by phone with the branch prior to pick up. Insurance charges and the excess may vary.
You can do this by sending your request on our website or by sending an Email or giving a call.
This breakdown cover is exclusive to the UK and the insured drivers only. Driver induced faults are not covered by our breakdown insurance and therefore are chargeable. These include, but are not limited to: Misfuel, Wheel change, damaged tyres, Out of fuel, Lockout, Lost/broken key, RTA recovery (unless fault of 3rd party). We do not provide breakdown cover for vehicles going off the UK mainland.
Your ID, Valid driving licences, A proof of address, and your bank card.
We recognise that some travel plans may change. We can therefore offer to move your booking to another date in the future without charge. If you wish to cancel your booking you will be charged a third of the cost of the booking unless it is cancelled within 24 hours of the booking being made. Bookings cancelled 24hrs before the day of collection will lose full payment.
Yes, you can order it. But it may cause extra charge.
Our insurance covers third-party liability and damage to the rented van. However, it excludes personal belongings, negligence-related damage, and unauthorized driver use.
Yes, you can opt for comprehensive coverage for added peace of mind.
Late returns are subject to additional charges based on the rental agreement. Contact us immediately to avoid penalties.
We accept credit and debit cards, bank transfers, and cash. Ensure all payments are completed before the rental start date.
Standard rentals come with unlimited mileage unless stated otherwise. Check your agreement for specifics.
Yes, additional drivers are allowed if pre-registered and meet our criteria. An extra fee may apply.
We offer a variety of van types, including small transit vans, medium-sized panel vans, and large Luton vans with tail lifts.
Yes, all rentals include roadside assistance for mechanical issues. You'll receive a contact number with your rental documentation.
Yes, we operate a 'full-to-full' fuel policy. This means the van will be provided with a full tank, and it should be returned the same way. Failure to do so may result in refueling charges. And do read all FAQ questions.
Still have questions?
Can't find the answer you're looking for? Please get in touch with our team.